The following terms and conditions apply only to the use of the brothermachines.com website and purchases from within via C & A Supply Co. Ltd.
Please make sure you have read and understood these terms prior to ordering and by all means take a copy for future reference. Partner sites operate under their own terms and conditions over which we have no influence.
This website is owned and administered by C & A Supply Co. Ltd. (details available via the “About” or “Contact” link at the top of this page). The owner hereby grants you licence to use their website for the purpose of purchasing and/or evaluating the products and services contained therein. The content of this site may not be modified, copied, reproduced or exploited in any way, by any party, other than for the express purposes outlined above, without the prior written consent from the owner.
When making a purchase from brothermachines.com you can rest assured that the supplier (C&A Supply Co. Ltd.) undertakes to adhere unconditionally to the Consumer Contracts Regulations 2013.
Any order via this website website or by telephone with C & A Supply Co. Ltd. represents an offer to purchase goods and/or services provided by them, as described either verbally or, within the relevant pages of this website. On line orders are acknowledged automatically by SagePay at first and, subsequently, by non-automated email from us. Our message will either confirm your order has been accepted, with an indication of when the goods are likely to be dispatched or, just that the goods are being dispatched. Please ensure you have added brothermachines.com to your list of safe senders in your email software or check your junk email folder in case our communications are flagged as spam. We reserve the right to refuse acceptance of all or part of any order placed and you will naturally then be given the opportunity to cancel in full should any part of the order require amendment prior to our acceptance.
Please use the delivery link at the bottom of this page for information on delivery practise.
You have the right to return or cancel your order for any reason, with a few exceptions. If you don't like the goods or have changed your mind, you can cancel the order within 14 days. This does not apply to software or digital media which are both non-refundable items (unless faulty). To cancel your order, you must inform us in writing - by letter or e-mail within this period. If sending a letter, please use a recorded delivery service, so that you can confirm it was delivered. Emails should be acknowledged within 48hrs and you should contact us again if this is not the case.
In addition to the above, we also offer a no-quibble, 60 day refund (or exchange) policy in the event that you are not fully satisfied with your purchase. Please note however that, certain re-stocking charges may apply after the statutory 14 day period, if the items are not returned with all original packaging and/or accessories where applicable - click HERE for a more detailed breakdown of what we mean and what you can expect when making a purchase.
The bottom line is that we want all our customers to be happy and will do all we can to ensure this is the case.
Once we have been informed of your intention to return any item, it must be returned to us at the following address:
C & A Supply Co. Ltd.
Unit 5 Williams Court
Goods should be returned as soon as possible preferably in their original packaging at the consumer’s cost (unless the item was delivered in error or is faulty – see below). Consumers have a statutory obligation to take reasonable care of any goods whilst in their possession. When returning goods, you must therefore take reasonable care to ensure they are received undamaged. If you do not exercise reasonable care and the goods are damaged in transit, we may have to claim against you for breach of this statutory duty. With this in mind, please ensure that the value of any returned item is covered by the terms under which it is sent. When returning machinery for example, extra insurance may be necessary over and above the basic cover offered by the carrier. A signed for service must also be used for all returns to ensure that they have been received. If you are unsure about any of this, please contact us for advice. Please also ensure that the original receipt is enclosed, so that we can identify the order details easily.
Faulty items can be returned to the address advised above for credit, repair or replacement, as deemed necessary within any guarantee or return period offered. This will be done at the supplier's expense rather than the consumer's, with the following caveat:
Any items returned as faulty that subsequently prove not to be, will not be eligible for the refund of transportation costs and may not be eligible for any refund at all. These items can be treated as cancelled orders (see above) if we have been informed of their return within the statutory 7 day period. Otherwise the items will be returned to the customer at their expense.
Refunds for cancelled orders or goods returned will be made within 30 days of you cancelling the agreement in writing, in line with our statutory obligations. Refunds can only be made via the same method as that used for the original payment.
Goods Not Received
If your order has not been received by the anticipated date, please let us know as soon as possible. Please note that small items dispatched by post can not be deemed lost for 14 days from date of dispatch and we will be unable to issue replacements before this time has elapsed. (You should be informed of how your goods have been sent at the time of dispatch).
Please be aware when purchasing Brother products that it is the manufacturer's guarantee that counts.
UK supplies are currently covered by the following manufacturer's guarantees:
Home sewing & embroidery machines - 36 months (12 months for commercial use)
Industrial sewing & embroidery machines (inc. PR-650/PR-1000) - 12 months